AX 2012 - Reverse Transaction - Voucher is already used as at date...

Finance and Operations/AX Technical Forum
1

Morning all

Still really quite new to AX so this is probably a really simple question but I can’t find an answer using any shape of google query. We’re using AX 2012 R3.

One of our AP users has posted an invoice (on June 15th) and now (June 17th) wants to reverse it. She’s going to the open transactions for the supplier (I get to the same screen using Open Supplier Invoices → double click on an invoice) but when she selects one and clicks the “Reverse Transaction” button she gets the error “Voucher 1195-4000 is already used as at date 16/06/2015.” “Posting has been cancelled”

Is there something we need to configure in order to make it use a different journal name or voucher number for a reversal of a transaction, or are we just misunderstanding the Reverse Transaction button?

Thanks

Kev Gill

2

Bounce. Surely someone knows about reversal of transactions? We’re trying to avoid going back to our supplier and paying for support when this must have tripped someone up in the past. Does anyone use the Reverse Transaction button successfully?

3

Do you really have the ledger transactions with the same voucher? If so can you check the number sequence for the “Transaction reversal” in GL parameters.

4

Hi Kranthi

For some reason I didn’t get a notification for this so it’s been a while now I know :o)

There doesn’t seem to be an existing voucher with the specified number. I’m checking this by going to General Ledger → Inquiries and loading up all the Voucher Transactions. They seem to max out at 1195-000918. Looking in General Ledger Parameters under Number Sequences I see “Transaction Reversal” with a range of 1195-4000 to 1195-5999 with the “next” value at 4001.

5

That mean you don’t have any voucher with next value (including the format)?

6

It appears not, but I’m very new to this. Does the voucher inquiry under General Ledger show all vouchers regardless of where they came from?

7

Yes, it shows all the vouchers. Can you also check if the status list for the number sequence is some how referencing the already used vouchers.

8

The only number listed in there is #4000 (1195-4000) which is the one it complained already existed. It’s listed as “Free” which the help suggests should be OK, with my user ID against it and a date of the 17th June.

9

Hi
Check with this link may you will get an idea, i solved by this way.
www.axdynamicsworld.com/…/duplicate-number-sequence-error-voucher.html