Hi,
I’m pretty new to Navision, so please bare with me.
Customer A has another account number for a different store location. So how do I apply a portion of the payment that they made to an invoice that they have in that other account. (Please note: my head office already put the full payment they made on Customer A account).
Thank you so much!
Welcome to DUG!!!
Whether Payment entry is made for Customer A or some other customer?
Payment received against Customer A cannot be applied to Customer B (because for the application they are two different customer). This is not avialble in base product.
need more details to dig into it…
it’s for the same customer, they just have a different account number for different store location and my head office put the payment only on one account.
That’s one of the reasons why a single customer can have multiple Ship-To Address. Makes the accounting easier.
Also, if you prefer to keep them separate, but one is the “main” address, you can set the “Bill-To Customer No.” on the customer card for the secondary account to the “main” account. Then all bills will go to them.
We also have the option to set-up partent-child relationships for customers.
So mainly this is a setup issue for you.
If the payment has already been applied to the main account then there must be an open balance for that payment…correct.
Since a part of that payment was to go to an invoice listed under another account. Then why not do two journal entries to move the payment balance from one account to the other. A simple plus & minus for the same amounts using the same g/l account no. They will balance each other out. Also, Note it in the Description line what you’ve done or under customer notes/comments.