AppHangB1

Hi Everyone,

We have multiple users who are receiving AppHangB1 errors in AX2012. All users receive a similar message to this:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: Ax32.exe
Application Version: 6.0.1108.264
Application Timestamp: 4f69bed3
Hang Signature: e6ca
Hang Type: 0
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 1033
Additional Hang Signature 1: e6ca2736f50813a4379bae92709121ff
Additional Hang Signature 2: 4665
Additional Hang Signature 3: 466567c61f3eea06c0e18d12fb662f48
Additional Hang Signature 4: e6ca
Additional Hang Signature 5: e6ca2736f50813a4379bae92709121ff
Additional Hang Signature 6: 4665
Additional Hang Signature 7: 466567c61f3eea06c0e18d12fb662f48

How can I find out what this means without opening a ticket with MS. Thanks for your help.

Hi Robert,

Not enough info is there for us to provide an educated response.

When and how do the users get this error? Is this a sudden phenomena or is always the case? Last but not least what is version of AX and SQL?

Hi Harish,

Users are getting this mainly in the AR module, most occurences are when querying data, entering sales orders, or working on sales orders. There is no one specific area unfortunately. I am not seeing anything in logs that would point to a specific issue either.

We are currently on CU1 of AX2012 with SQL 2008R2 sp1.

Check event logs if there isn’t anything suspicious. Then get the mini dump (that’s what crashed applications try to send to Microsoft) and try to analyze in WinDbg or Visual Studio. That should give you better idea about what’s happening.

Hey Martin,

I haven’t seen anything suspicious in the event logs.

The Terminal server is set to generate a memory.dmp, but I am not seeing one being generated when AX crashes.

I do see a .wer file in C:\Users\MYUSERAppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Ax32.exe_974e96adf66cb2c6a74e9744a8c2bb180968fc2_42103be8

Could this help?

Hi Robert,

Are there any customisation in the AR module particularly in the areas you mentioned? If there are, please make sure they are not causing this issue.

Also it may be worth considering applying CU2. If you have access to CustomerSource, you can see list of fixes included in CU2.

Hi Harish,

There are customizations in those area. Aside from a traceparce, how can I show what is failing from the original message I sent?

Hi Harish,

I’ve been able to collect some WER reports and view them using APPCRASHVIEW. Do you see anything in these examples? How can I decipher these?

Version=1
EventType=APPCRASH
EventTime=130040456057912468
ReportType=2
Consent=1
ReportIdentifier=53639c9d-6b0e-11e2-a77c-005056a700d6
IntegratorReportIdentifier=53639c9c-6b0e-11e2-a77c-005056a700d6
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Ax32.exe
Sig[1].Name=Application Version
Sig[1].Value=6.0.1108.264
Sig[2].Name=Application Timestamp
Sig[2].Value=4f69bed3
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_3504
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=74bd4f0d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.18.10
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3504
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=35049070a4a2136ad9098dbd5e6032bb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=317c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=317c54a579f179f8d79ef243d8670bd5
UI[2]=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
UI[3]=Microsoft Dynamics AX Client has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[12]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[13]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[14]=C:\Windows\syswow64\ole32.dll
LoadedModule[15]=C:\Windows\syswow64\GDI32.dll
LoadedModule[16]=C:\Windows\syswow64\USER32.dll
LoadedModule[17]=C:\Windows\syswow64\LPK.dll
LoadedModule[18]=C:\Windows\syswow64\USP10.dll
LoadedModule[19]=C:\Windows\system32\SHFOLDER.dll
LoadedModule[20]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[22]=C:\Windows\system32\VERSION.dll
LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[24]=C:\Windows\system32\ODBC32.dll
LoadedModule[25]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll
LoadedModule[26]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[27]=C:\Windows\syswow64\NSI.dll
LoadedModule[28]=C:\Windows\system32\Secur32.dll
LoadedModule[29]=C:\Windows\system32\MSIMG32.dll
LoadedModule[30]=C:\Windows\system32\OLEACC.dll
LoadedModule[31]=C:\Windows\syswow64\IMM32.dll
LoadedModule[32]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[33]=C:\Windows\system32\ACTIVEDS.dll
LoadedModule[34]=C:\Windows\system32\adsldpc.dll
LoadedModule[35]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[36]=C:\Windows\system32\ATL.DLL
LoadedModule[37]=C:\Windows\system32\USERENV.dll
LoadedModule[38]=C:\Windows\system32\profapi.dll
LoadedModule[39]=C:\Windows\system32\MAPI32.dll
LoadedModule[40]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[41]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[42]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[43]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[44]=C:\Windows\system32\Cabinet.dll
LoadedModule[45]=C:\Windows\system32\AUTHZ.dll
LoadedModule[46]=C:\Windows\system32\XmlLite.dll
LoadedModule[47]=C:\Windows\system32\NETAPI32.dll
LoadedModule[48]=C:\Windows\system32\netutils.dll
LoadedModule[49]=C:\Windows\system32\srvcli.dll
LoadedModule[50]=C:\Windows\system32\wkscli.dll
LoadedModule[51]=C:\Windows\system32\LOGONCLI.DLL
LoadedModule[52]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[53]=C:\Windows\syswow64\COMDLG32.dll
LoadedModule[54]=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\sqmapi.dll
LoadedModule[55]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\msvcm90.dll
LoadedModule[56]=C:\Windows\system32\odbcint.dll
LoadedModule[57]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
LoadedModule[58]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
LoadedModule[59]=C:\Windows\system32\MSVCR100_CLR0400.dll
LoadedModule[60]=C:\Windows\assembly\NativeImages_v4.0.30319_32\mscorlib\16126cae96ea2422253ae06eeb672abc\mscorlib.ni.dll
LoadedModule[61]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\nlssorting.dll
LoadedModule[62]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[63]=C:\Windows\system32\rsaenh.dll
LoadedModule[64]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\clrjit.dll
LoadedModule[65]=C:\Windows\system32\uxTheme.dll
LoadedModule[66]=C:\Windows\system32\mscms.dll
LoadedModule[67]=C:\Windows\system32\icm32.dll
LoadedModule[68]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[69]=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Microsoft.Dynamics.Kernel.Client.dll
LoadedModule[70]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System\811a7bc79f8f0a5be8065292a320819e\System.ni.dll
LoadedModule[71]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Drawing\9422d0c052186760a4645e10995487f5\System.Drawing.ni.dll
LoadedModule[72]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Forms\caffbced23ee85b40b919ad4a122b7aa\System.Windows.Forms.ni.dll
LoadedModule[73]=C:\Windows\system32\RICHED20.DLL
LoadedModule[74]=C:\Windows\system32\credssp.dll
LoadedModule[75]=C:\Windows\SysWOW64\msv1_0.DLL
LoadedModule[76]=C:\Windows\system32\cryptdll.dll
LoadedModule[77]=C:\Windows\system32\mswsock.dll
LoadedModule[78]=C:\Windows\System32\wshtcpip.dll
LoadedModule[79]=C:\Windows\System32\wship6.dll
LoadedModule[80]=C:\Windows\system32\DNSAPI.dll
LoadedModule[81]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[82]=C:\Windows\system32\WINNSI.DLL
LoadedModule[83]=C:\Windows\system32\rasadhlp.dll
LoadedModule[84]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[85]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuration\ed886fb71addf400705481dcf8de12da\System.Configuration.ni.dll
LoadedModule[86]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xml\cb0c00757e89f0b1fe282913ed667212\System.Xml.ni.dll
LoadedModule[87]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[88]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Core\752225ca2585aa8f1c46b489e172e920\System.Core.ni.dll
LoadedModule[89]=C:\Windows\assembly\NativeImages_v4.0.30319_32\WindowsBase\05ebffcb5aac31412fea8c38cbac8df8\WindowsBase.ni.dll
LoadedModule[90]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationCore\58f50a891bafb8fd7149e6eebc2b7b52\PresentationCore.ni.dll
LoadedModule[91]=C:\Windows\system32\dwrite.dll
LoadedModule[92]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[93]=C:\Windows\Microsoft.NET\Framework\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[94]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[95]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationFramewo#\c881e2d2ec912499834feb85c4c2e483\PresentationFramework.ni.dll
LoadedModule[96]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Xaml\5e3ccfdf88ccd6a9ff4e6ddae7e3fec6\System.Xaml.ni.dll
LoadedModule[97]=C:\Windows\system32\DWMAPI.dll
LoadedModule[98]=C:\Windows\system32\d3d9.dll
LoadedModule[99]=C:\Windows\system32\d3d8thk.dll
LoadedModule[100]=C:\Windows\assembly\NativeImages_v4.0.30319_32\PresentationFramewo#\cf039332cd01f52dc5acd2966ebb4487\PresentationFramework.Classic.ni.dll
LoadedModule[101]=C:\Windows\system32\WtsApi32.dll
LoadedModule[102]=C:\Windows\system32\WINSTA.dll
LoadedModule[103]=C:\Windows\SysWOW64\urlmon.dll
LoadedModule[104]=C:\Windows\syswow64\iertutil.dll
LoadedModule[105]=C:\Windows\syswow64\WININET.dll
LoadedModule[106]=C:\Windows\syswow64\Normaliz.dll
LoadedModule[107]=C:\Windows\SysWOW64\mshtml.dll
LoadedModule[108]=C:\Windows\system32\ntmarta.dll
LoadedModule[109]=C:\Windows\system32\SXS.DLL
LoadedModule[110]=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Microsoft.Dynamics.Xml.dll
LoadedModule[111]=C:\Windows\assembly\GAC_32\Microsoft.Dynamics.AX.ManagedInterop\6.0.0.0__31bf3856ad364e35\Microsoft.Dynamics.AX.ManagedInterop.dll
LoadedModule[112]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web\482cd474fddf6a82d4c11cddb527d296\System.Web.ni.dll
LoadedModule[113]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel\a27582afda5c9a9258ed2cd787352773\System.ServiceModel.ni.dll
LoadedModule[114]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel#\281dddf3da7b196de1df640829a4bcc6\System.ServiceModel.Activities.ni.dll
LoadedModule[115]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Activities\be31f73c94bbbedb623ed88a1e705ffa\System.Activities.ni.dll
LoadedModule[116]=C:\Windows\assembly\NativeImages_v4.0.30319_32\SMDiagnostics\0dd39ca15b3d56a03a31fbf671c80cfe\SMDiagnostics.ni.dll
LoadedModule[117]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runtime.Dura#\bb404633d24f5098f9d7f5f5a1d234c3\System.Runtime.DurableInstancing.ni.dll
LoadedModule[118]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel#\d60ccefe0beca0de7cdd30d3881be61e\System.ServiceModel.Routing.ni.dll
LoadedModule[119]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.WorkflowServ#\d53ceada7dcbc8066f027cef2afcb0cb\System.WorkflowServices.ni.dll
LoadedModule[120]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel#\c0afb30b89ae602e3eada4ea3261a62d\System.ServiceModel.Web.ni.dll
LoadedModule[121]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel#\1971d6726582c8566f9aaee24a158aa9\System.ServiceModel.Discovery.ni.dll
LoadedModule[122]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceModel#\d0eed8f474f789e8e5b41b88193805ab\System.ServiceModel.Channels.ni.dll
LoadedModule[123]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Build.Uti#\9c15c78adfc5718c28b1502b16de6324\Microsoft.Build.Utilities.v4.0.ni.dll
LoadedModule[124]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Microsoft.Build.Fra#\ada86a69ec8da9480a6de09906bed96a\Microsoft.Build.Framework.ni.dll
LoadedModule[125]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runtime.Seri#\0d2c8da8749c683b47f01101c9ea26d5\System.Runtime.Serialization.ni.dll
LoadedModule[126]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data\90f1acbd79e2a5fabfb8c516d6be36a3\System.Data.ni.dll
LoadedModule[127]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Data\v4.0_4.0.0.0__b77a5c561934e089\System.Data.dll
LoadedModule[128]=C:\Windows\assembly\NativeImages_v4.0.30319_32\Accessibility\5528d332c662a879514630cbee174ada\Accessibility.ni.dll
LoadedModule[129]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Services\85b47ffb09fa0e2d9b0d56d9ba9933a7\System.Web.Services.ni.dll
LoadedModule[130]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.ServiceProce#\0284e2e0afcfd7ce09094b30c0486d46\System.ServiceProcess.ni.dll
LoadedModule[131]=C:\Windows\assembly\NativeImages_v4.0.30319_32\UIAutomationProvider\9fedec1f005f9e39f8dde611c4c27cab\UIAutomationProvider.ni.dll
LoadedModule[132]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Configuratio#\b078e9299fa1ffe96412d2e7ee47a0bb\System.Configuration.Install.ni.dll
LoadedModule[133]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Extensio#\2d1c5842d51c8c4581dc3d8c913f31d2\System.Web.Extensions.ni.dll
LoadedModule[134]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Design\26eef74094104233ae17c0bb5bfc36f1\System.Design.ni.dll
LoadedModule[135]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Activities.P#\0233f9e5e8c2571681836bcd502a459f\System.Activities.Presentation.ni.dll
LoadedModule[136]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Transactions\102cfe160aeb1e16a35890004a421ec9\System.Transactions.ni.dll
LoadedModule[137]=C:\Windows\Microsoft.Net\assembly\GAC_32\System.Transactions\v4.0_4.0.0.0__b77a5c561934e089\System.Transactions.dll
LoadedModule[138]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.DirectorySer#\37898e97826dbcd8da46a3285f2eebec\System.DirectoryServices.ni.dll
LoadedModule[139]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Security\e450f586600c27379b52c1058292cfd9\System.Security.ni.dll
LoadedModule[140]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Runtime.Cach#\5bf6bd2838fa8e1b67a4a94836f26e11\System.Runtime.Caching.ni.dll
LoadedModule[141]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Web.Applicat#\6fffb3a3f32684eebc4b699a20dab9bd\System.Web.ApplicationServices.ni.dll
LoadedModule[142]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Windows.Form#\3ad4677f111386087ccec0977a69b893\System.Windows.Forms.DataVisualization.ni.dll
LoadedModule[143]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Data.SqlXml\3dbcfc473b62377e15d734da1b3cd20f\System.Data.SqlXml.ni.dll
LoadedModule[144]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Printing\c5c98ce1c754e6213e57c1f3f3e07453\System.Printing.ni.dll
LoadedModule[145]=C:\Windows\assembly\NativeImages_v4.0.30319_32\ReachFramework\bc4a5d9898a6c903baafbecacf6010b3\ReachFramework.ni.dll
LoadedModule[146]=C:\PROGRA~2\MI2661~1\Common\smmPhone.ocx
LoadedModule[147]=C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90u.dll
LoadedModule[148]=C:\Windows\system32\TAPI32.dll
LoadedModule[149]=C:\Windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_49768ef57548175e\MFC90ENU.DLL
LoadedModule[150]=C:\Windows\system32\rtutils.dll
LoadedModule[151]=C:\Windows\assembly\NativeImages_v4.0.30319_32\System.Numerics\4356fe490600dd3d31969f31f59a6892\System.Numerics.ni.dll
LoadedModule[152]=C:\Windows\system32\apphelp.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Microsoft Dynamics AX Client
AppPath=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe

Version=1
EventType=APPCRASH
EventTime=130040379196230488
ReportType=2
Consent=1
ReportIdentifier=6de3bc51-6afc-11e2-a77c-005056a700d6
IntegratorReportIdentifier=6de3bc50-6afc-11e2-a77c-005056a700d6
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Ax32.exe
Sig[1].Name=Application Version
Sig[1].Value=6.0.1108.264
Sig[2].Name=Application Timestamp
Sig[2].Value=4f69bed3
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_3504
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=c000041d
Sig[7].Name=Exception Offset
Sig[7].Value=74bd4f0d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.18.10
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3504
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=35049070a4a2136ad9098dbd5e6032bb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=317c
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=317c54a579f179f8d79ef243d8670bd5
UI[2]=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
UI[3]=Microsoft Dynamics AX Client has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\Windows\syswow64\KERNEL32.dll
LoadedModule[4]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[5]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[6]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[7]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[8]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[9]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[10]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[11]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCP90.dll
LoadedModule[12]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
LoadedModule[13]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[14]=C:\Windows\syswow64\ole32.dll
LoadedModule[15]=C:\Windows\syswow64\GDI32.dll
LoadedModule[16]=C:\Windows\syswow64\USER32.dll
LoadedModule[17]=C:\Windows\syswow64\LPK.dll
LoadedModule[18]=C:\Windows\syswow64\USP10.dll
LoadedModule[19]=C:\Windows\system32\SHFOLDER.dll
LoadedModule[20]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[21]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[22]=C:\Windows\system32\VERSION.dll
LoadedModule[23]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[24]=C:\Windows\system32\ODBC32.dll
LoadedModule[25]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a06b\gdiplus.dll
LoadedModule[26]=C:\Windows\syswow64\WS2_32.dll
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Hi there Robert,

I have the same issue, can even reproduce it. Problem that we have is the following:

Due to performance issues, we need to add an index on a customized table. If we add this index, we have a 100% usage on a related customized table. This is causing the system to hang, in this case after searching on keywords a number of times. So, in our case, a suggested index by sql is causing this problem. We are still looking for a solution for this.

Yes my client was crashing on entering Sales Order. Clearing the usage data fixed it for me.