The Navision workers all use the same printer during their Citrix session. Today a user indicated that she couldn’t print. The printer was no longer available in her printer selection when she attempted to print. The other users have no problems. Should I copy her zup file on terminal server c:\home\nancy to a temp file as a backup? And then delete her zup file from c:\home\nancy.zup? I’m new to Navision and my understanding is that if a user is having printer issues one needs to delete the person’s zup file from the Citrix server, from their personal user directory.
Thanks for any comment on this question.