Dear all,
we can not enter RMA number in create credit note process (one of the return order process).
But if i create a purchase order with type ReturnOrder RMA number can entered.
Please tell me why is it like this.
Dear all,
we can not enter RMA number in create credit note process (one of the return order process).
But if i create a purchase order with type ReturnOrder RMA number can entered.
Please tell me why is it like this.
Hi,
Credit note serves different purpose than return order.
Credit note is basically a correction to the orignal PO wherein you can reverse a PO.
Whereas, returned order is a new order which you raise and there you doesn’t select any posted invoice as reference. Thats’ why RMA is available there.
Pranav…
Also the Return Order implies a physical movement of goods, so you need authorisation to return it, the credit note process does not and is therefore not required to enforce the RMA requirement.