My company has been using Navision Attain for a while now. Our experience with our local NSC has been less than optimal. They couldn’t deliver the initial Mods we requested, and at the end, we ended up having our internal Development Staff implement them in-house. Their support has been almost non-existent, whenever there has been a problem, they haven’t been able to figure it out, and it has come back into our court, and our developers have been the ones debugging, troubleshooting and fixing the problems. What would be the disadvantages to just proceeding without a NSC? The one that we currently have is the only local one (FL, USA), we are paying them their annual support fee, but getting no support whatsoever in return. Any input would be appreciated.
HI, We are currently developing most of our applications ourself (with the granule Application Builder in our licensefile we can do almost everything). But we needed anyway to have a connection to a NSC because of otherwise were not getting any news och updates from Navision. Also we can’t contact Navision directly if we have any problems or if we find for instance a bug, Navision always say: Go to your NSC. We had also problems on our own finding country specific solutions for our subsidaries. Here our NSC helped us out quite a lot. So I will say that just for developing new applications in Navision you only need your Navision license updated and of course people who nows what they are doing. But for receving news and updates (for instance new version of Attain) you will need a contact with a NSC. You also need a NSC for paying upgrade fee (for new Navision versions) and also if you want education os something like that. So try to find someone that are good just to keep yourself updated from Navision. Regards Daniel
(with reservations) Humberto, you ought to make a complaint to Navision HQ! Anyway, are you sure that your NSC really is a NSC? I mean, a NSC is pr definition a company that has qualified to become a Navision Solution Center…
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Originally posted by Anfinnur
Humberto, you ought to make a complaint to Navision HQ!
Are you kidding? What is that for? They don’t care! Or have you contacted the HQ and got a positive result. We never!
quote:
Originally posted by Anfinnur
Anyway, are you sure that your NSC really is a NSC? I mean, a NSC is pr definition a company that has qualified to become a Navision Solution Center…
…still laughing… per definition… sorry Anfinnur… I am not laughing about you but have you ever checked this definition. And, it is still the sales that counts and not the quality (of a NSC). Regards Walter
Hello, I have same problem. I do developping myself. For upgrade,we have made a lot of change, so upgrade is too hard. When I find a bug in Navision, I transmit it to NSC, and wait, wait, wait, and correct the bug myself because it’s too long. So, we have payed maintenance for this year, but not for other year. If in future, I have problem, I pay NSC for the hours of work …
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Originally posted by Anfinnur
(with reservations) Humberto, you ought to make a complaint to Navision HQ! Anyway, are you sure that your NSC really is a NSC? I mean, a NSC is pr definition a company that has qualified to become a Navision Solution Center…
Anfinnur, we went through all the channels, and then skipped some. We had an issue with the rounding problem that was introduced in 3.01, where we started having the problem after Navision had released a patch for this, and 3.01B was out (which corrected the problem as well). And they failed to notify us of the fixes available. The saddest part is that they appear to be the most qualified NSC in our area. Daniel, yes, we also bought the Developer’s granule, and have done everything in-house. We contacted our NSC informing them about our decision to stop our yearly agreement and they mentioned something similar to what you say. That if we didn’t renew, we were forfeiting our rights to receiving “free” upgrades/hot fixes from Microsoft.
Humberto, I’m sorry to hear your frustrations with your NSC. Navision US has several qualified NSCs in the Florida and not to mention the Southeast region that would be more than happy to work with you. I understand your pain here. Although I currently work for an NSC here in the South, I was a Channel Manager for Navision US and dealt with customer complaints such as yours. Believe me, Navision is definitely interested in your issues and will do whatever it takes to pair you up with a qualified and more responsive NSC. Please feel free to email me at billmoffett@sc.rr.com if I can help point you in the right direction as to potential partners to team up with. Or if needed, call me at 803-419-7838 and we discuss your needs at length. Best of luck with this. Bill Moffett
As with any other group of individuals or entities, there are good ones and there are not so good ones. NSCs are no exception to this rule. I endorse Bill Moffet’s comments (and will give Bill a plug, as he is one of the good ones). I would like to add that with all the options for communications and remote support options available, there is no real good reason not to consider any NSC who can support your local country-specific version. In the US, that means any NSC from coast to coast. I know that from Chicago, our firm has in the past supported clients in locations ranging from Eastern Canada to Georgia to Texas to California and Oregon. In some of those cases, we never physically met the clients. Our original contact was a word-of-mouth reference and all services were delivered by phone, fax, and email. So you don’t have to feel isolated as you have many options. Find an NSC whose style fits you, don’t feel you have to work with the one closest to you. And good luck.