Just for fun, please share in this topic the most interessant anectdocts about really bad Navision users. I could make a book in my company. No names, please [:D]
I once had a user that called me to ask where Recycle Bin was, because he had thrown away about 100 sales orders…
I had a phonecall from a very hangry customer; He said that nothing worked. I ask him to check the server. He told me that he could not see anything on the screen, so no error message.[:)]. Somebody had stopped the server to save energy…
Use this sparingly when you run across interesting users: PEBCAK - Problem Exists Between Chair and Keyboard.
Ever trained end users with a background of 15 years of AS/400 ? Some of them never used Windows or even a mouse, so the situation is a bit like you cannot start your (“real”) Navision training until they not comfortable with the WYSIWYG OS. What seems obvious for people who have been using Windows since 3.1 may not be for people coming from 2 decades of mainframes. During that process you get a lot of funny queries like : “Is it possible to use Windows & Navision without a Mouse ?” [:D] There was even a key user who asked if there was a setup to switch from Windowed to Charater based User Interface. After 3 months they loved Navision (on their old system they had to through a dozen of ugly & badly design User Interface in order to key in a Sales Order & Post it) Now that they master how to apply filters, knows about flowfilers/flowfields, they have no regrets …
This end user is a visionary [:D] Maybe in 4.0 if you delete Sales Orders they might end up in your Outlook “Deleted Items” [;)] (Just kidding! Maybe not?!)
quote:
Originally posted by swami
Use this sparingly when you run across interesting users: PEBCAK - Problem Exists Between Chair and Keyboard.
Have you ever get one like that : During a Navision training, i learn them to use WYSIWYG OS (moving mouse, left click, right click, open window, …) until i said "now, close the Window) and … one of them stand up and go to the window to close it !
Several years ago while implementing something other than Navision, I replaced a text-based “mini-computer” system with a Windows based system. These people had never used Windows. One day while on site, I get a frantic call from the lead accounting person, a man of about 60 years of age. He was in a panic because his “screen is going crazy”. I went into his office to see what was wrong…The screen saver had turned on after he hadn’t used his computer in 15 minutes!!
We trained some internal users once. They got the to the login screen and the instructor said “type in your userid” and press return twice so one of them. They got the usually User/password incorrect message. When we asked them to do it again and wacth they were typing in “YOUR USERID” They still work here now, but they have learnt a lot since then!
I had a user, who came into the company with “lots of computer experience”, who asked for a bigger mouse pad because she couldn’t scroll to the bottom of the screen, the pad stopped…
We had this very experienced key user who insisted that the project ‘go live’ must happen on the 1st May, when as per the schedule we could wind up the project couple of months earlier. We thought there was some financial implication or some company policy which must have prompted this decision from him and so very curiously we ask him for the reason…and to our surprise he says…1st May because…“Its a holiday” …
There are also the smart-ass customers; I heard a story of a developer/consultant that asked the customer to “Get out, and back in”. (to refress the objects after some modifications) The customer then, got out of his chair, went out the front door, waited for a second, and walked back into his seat, then to proclaim: That didn’t work - it still doing it wrong!
Hi Henrik, he was lucky. The customer could ask: Where outside? or Why I have to go outside? Once I told to a customer: turn off the computer and then turn on. She did but nothing happened. She told me that the screen always show the same. Why?[:0] She was turn off the screen[:D] not the computer[:p]
In my recent implementation I came across some “F4 users”… ------ I asked a user to to press F4 to delete SO Line & he was pressing F and 4 & said,“No its not deleting” then suddenly he became more smart & pressed F & 4 simultaneously. Now any person who hardly know something we call “F4 guy”. ------- Beware of F4 guys.