Some users got an error when creating a new MS Word document in AX 4.0

Goodmorning,

I’v got a problem in Dynamics AX 4.0. When we’re creating a new document, Dynamics will display an error.

Steps
First I search for an businessrelation at CRM module. When I found the correct relationship, I went to Documents. There’s a button NEW. Another popup will show documenttypes. The user select a documenttype, after 2 seconds an error occured:

Error:
Method ‘add’ in COM-object class ‘DOCUMENTS’ gives as a result errorcode 0x800A1554 ()

Strange

  • Not all users got this problem.

Does anyone know a solution for us? When you need more information, I could make some screenshots.

Kinds regards,

van Gils