SO Lines transferred to another SO

Dynamics 365 for Finance and Operations/AX User Forum
#1

Hi,

I have this concern,

When I created an SO, example SO009 all lines were checked before confrmation.

Heres the concern, the following day we noticed that SO009 lacked 3 lines when we tarced it we found out that it was added to another SO which was already confirmed.

Does anyone experience the same? How and why does it happened?

#2

Hi,

Have you done any customization on SO form?

I haven’t seen this kind of behaviour in AX and i guess that it would have happened due to some manual intervention.

Pranav…

#3

Have you used the copy from functionality with the delete lines check box selected?

#4

Minor customization just additional field only like additional space for description

#5

Sir Adam, we havent use the copy document line

#6

Please tell me how you performed the following and can be 100% sure the user did not use the copy - because your description is exactly what it would do as standard [:D]

“when we tarced it we found out that it was added to another SO which was already confirmed.”

You added it to a different order and it was removed from another order - your choices are you used the copy, or the user went in and deleted teh lines.

#7

Is this the case with only single SO or there are other SO affected also?

Pranav…

#8

Hi,

I also experienced the same behavior in SO wherein some items in one SO were transferred to another SO after closing the Create Sales Order window. This happens 1 out of 20 transactions.

What could be the possible reason for this? Does anyone has any idea on this?

Thanks…

#9

It is not standard, so the likelihood is a modification is impacting here.