I would like to ask help on the service order of AX.
Scenario: A customer returns a bracelet for engraving and she wants an additional stone. Since its still in warranty, engraving is for free but the additional stone will be paid.
My issue is when I create a service order, Project is a mandatory field for me to proceed. What I have in mind is, why should I include a project since this is just a service order? Is there any way that I can create a service order without using a project? Or any suggestions how to handle this scenario in AX 2009.
Will be thankful for your help.