Sales Order Disappearing FastTabs Issue

A user reported to me twice in last month that she had a strange experience when creating a New Sales Order. The page opened without displaying the General tab; see attachment. I have not encountered this before. Anyone have any ideas why this might happen?

Hello,

By chance, has the user accidently personalized the page. Maybe have the User Clear Personalizations.

Thanks,
Steve

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In the screenshot above it looks like you have scrolled down past the General tab. Is the User creating the Sales Order from the Customer List? Perhaps the header is being pre-filled and focusing the User to the Lines.

Otherwise, clear the User’s personalization from the Sales Orders. Search for “Personalized Pages”, filter to the User and the Page and delete the entry. They will have to re-do what was there, but might resolve the issue.

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