Role center home page error in AX 2012 R3

Hi all,

I have only one server…in that i have 3 AOS(default,Test & Production)

i installed EP seperately for each instances by following the below link:…/hh328926.aspx

Now after installing i’m assigning profiles to the user…

some profiles are working fine and for CFO profile it shows error in home page like :

An unhandled error has occurred. To view details about this error, enable debugging in the web.config file or view the Windows event logs.

can anyone tell me how to confiure multiple EP or suggest me the solutiion for this issue pls…

For CEO role also showing some error in home page:


Can you share me the CEO role problem in EP Home page.


Moved from NAV Technical Forum to AX Technical Forum.

Hi Sathish,

Go to the path “C:\inetpub\wwwroot\wss\VirtualDirectories\EP Port No” for all your Enterprise Portal folders in “VirtualDirectories”.

There open web.config file in notepad and find “debug” in that. Change “debug=false” to “debug=true”

Then try to open the RoleCentre page. It will give you any specific error that is coming.


Rahul Dhandha.

Hello Sathish,

Have you ever found a solution for this problem? We’re experiencing the same issue…

Thanks in advance!


There is not enough info to really determine what the cause might be but I have seen this when people get their instances mixed up. Specifically they assign a role to a user in one site and then start a client or EP against another site where the user has not role.

Try this.

  1. Start a client against a specific AOS and go to System admin \ Setup \ Enterprise Portal \ Web sites and check that the URL’s point to the correct site and that the sites are working. If that is OK then your problem is not with EP or the role center as such.
  2. Now go to the user that’s giving you trouble and make sure that user is assigned the role you want.
  3. Open the EP URL you have in the web sites form and sign in as a different user, i.e. the one you are testing.
  4. Repeat for each AOS instance and any users/roles giving you trouble.

Hope that helps.