When a service order is invoiced, service ledger entries are created. When a user wants to reverse the posted invoice (for example : a wrong service item was invoiced) how is this done in Navision
At the end of the reverse I want all ledger entries are reversed (service ledger entries, Item Ledger entries, ect.).
The only way to inverse a posted invoice is to make a credit memo of it and create a new (correct) invoice.
Undoing an invoice is not legal in most (if not all) countries.
thank you for answering. No Service Ledger Entry will be created. Therefore it isn’t a correct reverse or correction. (Service item, and service contractnr. are filled in).