Hi all,
On a return order RO 001, we originally received the order on 3/05/13. However this date is incorrect.
We then went to Posted Return Receipts and proceeded to function undo return order receive.
This undid the receipt of 3 cases of MATERIAL A but not the freight charge.
We then went back to the return order and changed the date to 3/02/13 (the correct date) but it will not allow us to receive the product again. It says “Shipped Qty. Not Returned is too low in Item Ledger Entry Entry No= 18075”.
Can you please guide me to fix this? Is this a normal NAV problem or is this an unusual error? Shouldn’t NAV be able to undo receipt on return orders the same way you can undo shipment in Sales Orders?
Cheers~