Return Order for Items not sold in current Nav DB

We recently implemented Nav 5.0 in a location that was previsouly on a different system. One of the issues we find is that we cannot do Return Orders for items that were not orginally sold in Nav 5.0.

I believe it is due to the Exact Cost Reversing function. The system searches for the orginal Entry No. and cannot find it.

Is there a way around this without stopping to use the Exact Cost Reversing?

I can’t reproduce this - are you working on a standard or customized database?

What is your exact NAV build no.?