# Process emails in shared exchange mailbox into BC

**URL:** <https://www.dynamicsuser.net/t/process-emails-in-shared-exchange-mailbox-into-bc/88025>\
**Category:** Developers Forum\
**Created:** [June 5, 2025, 2:10pm UTC](https://www.dynamicsuser.net/t/process-emails-in-shared-exchange-mailbox-into-bc/88025 "2025-06-05T14:10:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Steve\_Simpson](https://avatars.discourse-cdn.com/v4/letter/s/4af34b/32.png) [@Steve\_Simpson](https://www.dynamicsuser.net/u/Steve_Simpson)\
**Post date:** [June 5, 2025, 2:10pm UTC](https://www.dynamicsuser.net/t/process-emails-in-shared-exchange-mailbox-into-bc/88025/1 "2025-06-05T14:10:19Z")

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I need to be able to pull emails periodically from a shared mailbox within Exchange365 into Business Central and assign the emails to salespeople, opportunities, orders, etc.

I can easily handle the matching and allocation of the emails once they’re in BC.

Is there an easy way of getting BC to connect to Exchange and pull only new emails (text and attachments)?

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**Author:** ![pjllaneras](https://sea1.discourse-cdn.com/flex023/user_avatar/www.dynamicsuser.net/pjllaneras/32/9768_2.png) [@pjllaneras](https://www.dynamicsuser.net/u/pjllaneras)\
**Post date:** [June 5, 2025, 3:47pm UTC](https://www.dynamicsuser.net/t/process-emails-in-shared-exchange-mailbox-into-bc/88025/2 "2025-06-05T15:47:23Z")

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Easy way, I don’t think so… there is a Microsoft Graph API Rest that allows you to access to emails among other things:

> **[Microsoft Graph Outlook API for mail, calendars, and contacts](https://learn.microsoft.com/en-us/exchange/client-developer/exchange-web-services/office-365-rest-apis-for-mail-calendars-and-contacts)**
>
> Find information about the Microsoft Graph API that you can use to access mail, calendars, and contacts in Office 365 or Exchange Online.

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**Author:** ![pjllaneras](https://sea1.discourse-cdn.com/flex023/user_avatar/www.dynamicsuser.net/pjllaneras/32/9768_2.png) [@pjllaneras](https://www.dynamicsuser.net/u/pjllaneras)\
**Post date:** [June 5, 2025, 4:35pm UTC](https://www.dynamicsuser.net/t/process-emails-in-shared-exchange-mailbox-into-bc/88025/3 "2025-06-05T16:35:56Z")

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Perhaps this will help… I’m not sure, but it seems easier that develop an integration using Microsft Graph Rest API:

> **[Set Up Email Logging - Business Central](https://learn.microsoft.com/en-us/dynamics365/business-central/marketing-set-up-email-logging)**
>
> Learn how to turn email interactions between salespeople and customers into real sales opportunities.

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**Author:** ![Nash\_Simeunovic](https://avatars.discourse-cdn.com/v4/letter/n/3da27b/32.png) [@Nash\_Simeunovic](https://www.dynamicsuser.net/u/Nash_Simeunovic)\
**Post date:** [October 2, 2025, 1:26am UTC](https://www.dynamicsuser.net/t/process-emails-in-shared-exchange-mailbox-into-bc/88025/4 "2025-10-02T01:26:51Z")

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You may be getting timely help here. check out the setup for the Sales Agent and how the shared inbox is being used: [https://www.youtube.com/watch?v=XhO4oFmoh1M](https://www.youtube.com/watch?v=XhO4oFmoh1M)