We have an issue with 2 users printing to an Okidata printer via Citrix. Despite requesting 1 copy, 2 are printed. We have checked the printer settings and it is set to 1 copy. Also, we have other users printing to the same printer and they get 1 copy. This only happens with Navision. Excel/Word sends only 1 copy. We have deleted and readded the printer. Any ideas? We are running Navision 2.01B with Citrix Metaframe XPa FR2. Thanks.
Never mind, problem solved. We had neglect to set up our printer we use for capturing our documents for our Imaging system. Navision was defaulting to the main printer and sending the extra copy there.