Poting Service credit memo problem?

Business Central/NAV Technical Forum
1

Hi All,
When we post a service credit memo , we a have an issue related to customer balance . the original amount in Service credit memo is 6000, What is posted is 6000 in general account but 400 in Customer ledger entries.

Detailed Cust. Ledg. Entries

Posting Date
Document Type
Document No.
Customer No.
Debit Amount
Credit Amount

02/06/2014
Invoice
NFS-14-1455
CL11335
400,00
0,00

01/07/2014
Credit Memo
AVSE-0150
CL11335
0,00
6 000,00

01/07/2014
Credit Memo
AVSE-0150
CL11335
0,00
400,00

01/07/2014
Credit Memo
AVSE-0150
CL11335
400,00
0,00
2


Posting Date

Document Type

Document No.

Customer No.

Debit Amount

Credit Amount


02/06/2014

Invoice

NFS-14-1455

CL11335

400,00

0,00


01/07/2014

Credit Memo

AVSE-0150

CL11335

0,00

6 000,00


01/07/2014

Credit Memo

AVSE-0150

CL11335

0,00

400,00


01/07/2014

Credit Memo

AVSE-0150

CL11335

400,00

0,00
3

hi,

please describe in detail how you got this result.

did you create a invoice first or a credit memo?
check the customer ledger entries before posting.

regards

4

The invoice is first and that was nothing on customer ledger entries before posting