Old printer settings


Our Dymaics AX clients runs through Citrix. Some users complains befause they get an error when they want to print reports. The error is:

OpenPrinter: rc:0 lastError:1801(0x709) The printer name is invalid.

It happens because Dynamics has registered some old session printer created in Citrix.

Is it possible to delete all printer settings on all reports for a speciffic user? I do not want to clear all usage data.


No comments to this one at all?

Then try by clearing the usage data related only to report selections…

Hi Kranthi, can you please let me know how to clear usage data?