Navision and Telephone Integration

Hi Everyone, Did anyone integrated Navision with Telephone? I know we can use Navision to make call to outside by press the little Icon on the Customer card or on Contact Card. I’m trying to integrate Navision for incoming calls. For example when a Contact call, Navision should able to search on incoming Telephone No. and bring up the Contact Details for user. It is something like Call Centre or Customer Services who want this functionality. If anyone has integrated, please let me know. With Regards, Sudhakar.V