Dear Experts, Is there a provision in SERVICE MANAGEMENT granule for the Service Engineers to enter a log… meaning … they go for a service to their customer’s place and come back make an entry n all the services made to the customer??? Also can I later see the services rendered by th eparticular service engineer??? Shilpa
It wouldn’t be much of a Service Management module if users weren’t able to see what the service engineers do. In answer to your query the Service has provision for the Service Engineers (who are entered as Resources) to log travel time, examining components etc. into the system. I suggest reading the User document for Service Management. If you have a specific query I would be more then happy to answer. Regards Omair
Thanks for your reply… I’m in a learning stage at my orgaisation and not really sure of access to the user guides… Can you please xplain in detail as to where do I find the above in Service granule? Shilpa
Hi Its the Service Item Worksheet. Service is a complex area and you will struggle to olearn this by playing with it, my best advice would be to go on a course and get some training. From the dispatch board you can show a document to see the service order and then from there the line button has the service item worksheet on it, the help will help you on this screen.