Has anyone some experience with integration between Financials and a telephone system? What our customer in first stage needs is just press button in Navision form and this should dial the number stated on prospect card. Have you idea, what switch board and sofware should be used (reccomended to customer)? Thanks Michal
We Use the Simplest way of this kind of stuff 
But its work very fine (we use it with 30 employees) If you are in a From in Navision like the Contactpersons you have a Button on the right site the Tel box. If you press it, a programm ist start that starts an VB Programm with parameters. like this: mit.SETCURRENTKEY(mit.“Verk.-/Einkäufercode”); mit.SETFILTER(“Verk.-/Einkäufercode”,USERID); mit.FIND(’-’); agent := mit.Inhoustel; parameter := agent+’/’+tel; path := ‘\192.168.1.200\tele1\nav2cti.exe’; SHELL(path,parameter); This tells the TK from where the request cames and push the call to the employee ! What the VB Programm do: The inhouse Extension and the choosen Tel will wrote in a File on the Server, this file will be read from the TK Software, and now the call will be triggered ! END ELSE MESSAGE(‘Kontaktperson besitzt keine Telefonnummer’); ------------ Best regards Alejandro Schubert
We have a local solution but we have some problem. Here is the beginning of the solution. If someone have precision, please tell us ! We have alse a button on a form. In the OnPush() section inthe C/AL Code you must write : communication.CommPort(1); communication.Setting('9600,N,8,1); communication.InputLen(0); communication.PostOpen(TRUE); charvar := 13; Comm1 := ‘ATDT0’+“Phone number” + FORMAT(charvar); communication.Output(comm1); communication.PortOpen(FALSE); In the definition of the globals variables, you must have : Comm1 in TEXT(30) CharVar in CHAR communication in OCX MSCOMM32.OCX Here is out problem. MSCOMM32.OCX is in the Windows/System directory. The solution is OK for Windows 98 1st version, Windows 2000 BUT doesn’t work for Windows 95, NT and 98 (2d version) Thank you if someone have a solution,
We sometimes hire Microsoft Consulting Services for help with problems like this. Often, the customer get a less expensive solution. And Microsoft Consulting Services NEVER blame Microsoft products for issue with their solutions.
Try DAVID from the German Tobit Software. This fine softwareproduct can do this job if the PBX supports ECT. Various things in our Navision here are made with DAVID, e.g. automated Mail and SMS to customers when their order is ready / shipped.