# Insufficient Permissions when trying to link a Knowledge Article to a Case

**URL:** <https://www.dynamicsuser.net/t/insufficient-permissions-when-trying-to-link-a-knowledge-article-to-a-case/80441>\
**Category:** Customer Engagement\
**Created:** [March 29, 2024, 8:17pm UTC](https://www.dynamicsuser.net/t/insufficient-permissions-when-trying-to-link-a-knowledge-article-to-a-case/80441 "2024-03-29T20:17:09Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tsilver](https://sea1.discourse-cdn.com/flex023/user_avatar/www.dynamicsuser.net/tsilver/32/8339_2.png) [@tsilver](https://www.dynamicsuser.net/u/tsilver)\
**Post date:** [March 29, 2024, 8:17pm UTC](https://www.dynamicsuser.net/t/insufficient-permissions-when-trying-to-link-a-knowledge-article-to-a-case/80441/1 "2024-03-29T20:17:09Z")

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I am in our Dev instance testing out the change from PRO licenses to ENT licenses. I am trying to link Knowledge Articles to Cases, but keep getting errors. Our PRO licenses did not require Create permissions, because we didn’t want users to create KA’s as we have a team that does it. With the ENT license they know hove to have the Create permissions. Is this normal?

![image](https://us1.discourse-cdn.com/flex023/uploads/dugusers/original/2X/7/771f7ea47ad81b042ff1d3f73f0b8b84239efbbe.png)

We have over 1000 Knowledge Articles created. 95% completed by a user that is no longer with the company. I tried changing the Owner and Primary Author ID to a generic user we have, but still getting errors. The Created By and Modified By are locked fields.

Any suggestions???

Here is the error I get:

# Insufficient Permissions

## Principal user (Id=f22a9317-ef69-ea11-a811-000d3a3b317b, type=8, roleCount=3, privilegeCount=564, accessMode=‘0 Read-Write’, AADObjectId=‘421a5aa5-b248-4a19-a047-7079645e1872’, MetadataCachePrivilegesCount=9193, businessUnitId=d298d33c-72d7-e911-a983-000d3a3b5a8f), is missing prvCreateKnowledgeArticle privilege (Id=a4961bea-487e-4726-b85b-be9ae3ddc0fe) on OTC=9953 for entity ‘knowledgearticle’ (LocalizedName=‘Knowledge Article’). context.Caller=f22a9317-ef69-ea11-a811-000d3a3b317b. Consider adding missed privilege to one of the principal (user/team) roles.

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<div class="post-metadata">

**Author:** ![jacob.roder](https://sea1.discourse-cdn.com/flex023/user_avatar/www.dynamicsuser.net/jacob.roder/32/7480_2.png) [@jacob.roder](https://www.dynamicsuser.net/u/jacob.roder)\
**Post date:** [April 7, 2024, 9:20pm UTC](https://www.dynamicsuser.net/t/insufficient-permissions-when-trying-to-link-a-knowledge-article-to-a-case/80441/2 "2024-04-07T21:20:11Z")

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What are you trying to do when you receive this error message? Create a new knowledge article, or are you trying to link the existing ones to cases? Is this just a temporary thing for when you’re doing this update, or do you currently do this a lot?

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<div class="post-metadata">

**Author:** ![tsilver](https://sea1.discourse-cdn.com/flex023/user_avatar/www.dynamicsuser.net/tsilver/32/8339_2.png) [@tsilver](https://www.dynamicsuser.net/u/tsilver)\
**Post date:** [April 8, 2024, 7:24pm UTC](https://www.dynamicsuser.net/t/insufficient-permissions-when-trying-to-link-a-knowledge-article-to-a-case/80441/3 "2024-04-08T19:24:25Z")

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I am trying to link Knowledge Articles to Cases, but keep getting errors.

But the issue is tied to the license. If I give the user an ENT license, they can link the article, but it also gives them permission to create articles. We have a special team for that, but there was no way with our existing setup to stop users from creating articles. They can’t publish, which is good. At this point we have a workaround so we are good.