I’m not sure where this post really belongs, so mods: move me if necessary!
My company recently went live Dynamics AX. I’ve created a script in AX that outputs model and serial number information for one of our customers after invoice. It exports in a text file that they then access via FTP.
This customer uses Dynamics NAV. Even though the format seems identical in the updated script, his NAV system refuses to import the file. I don’t know exactly what he’s doing (I know AX, not NAV) but he is trying to use this text file to receive units they’ve purchased from us. According to him, before we changed systems the model and serial numbers would show up on his screen, allowing him to import them to receive his order. Now, though, it’s completely blank.
The text files’ contents show up correctly when opened in Notepad.
Can anyone help me figure out more of what may be different between the two text file versions, or what specifically NAV looks for when importing a text file for this purpose?
Thanks so much!