How To: Link from Records to External Information or Programs

I have instructions on how to do this, the problem is that when I click the “Links” Factbox, and then choose Actions, there is not an action that says “New” as per the instructions. I’m wondering if IT must give the user permissions? The only choices I get or “Open” and “Refresh”

yes you need to get the permission from the system administartor as the permission to your user in the navision.