How to create credit note if partially invoiced

Dynamics 365 for Finance and Operations/AX User Forum
1

Example :

itemA received 1 kg

but invoice 0.5 kg

How to cancel all the 1 kg ??

2

post an Invoice by setting up quantity as “-0.5 Kg”, then the order becomes “Open order”.

Try cancelling this order now. Never tried if this works. But, theoretically, it should.

3

Dear Dsin,

as you have made invoice so u cannot cancel entire 1 KG but what you can do is make a credit note for half kg and rest half kg u can cancel the result will be same.