I’m working with Sales RMAs and am using a disposition code of “Credit Only”. It appears there is no way to cancel either the RMA or the Return order once they are created. Here are my steps:
- Create the Return order via Return order details form. Set the Disposition code on the General tab. Once this is set, a new sales order of type Returned Order is created. This is all fine.
- Now, if I decide that I need to cancel this RMA and Returned order, it doesn’t appear that there is anyway to do so. From the Returned order details form, the Functions > Cancel Returned order option is disabled. From the sales order (type Returned Order), all of my Functions buttons are disabled so I cannot cancel this order either. Both are stuck in an Open state with no way out.
How do I close these out or cancel them?