We are currently looking into using AX-CRM… We bought the module license for it a number of years ago… Our sales staff is considering using it finally… We asked our AX partner for a company reference from another company that is using it… They could not find one…
If you are using the AX CRM module…can you provide input on what functions you are using?
AX2009 with Hotfix RU 3 applied
Well I have implemented it at different levels - campaigns, leads, opportnities, quotations, business relations, Outlook integration etc. Depends what you want to know, but I would recommend you get your partner in to talk about it even if they cannot show you a case study - they will have the skills to demonstrate it and how it could work for you depending upon what you want.