Hi, When i try to install AX 2009 client , my installation gets aborted saying " Parent Namespace is empty " in the log file… Can anybody suggest solution -Rajeshwari
Hi,
Usually these type of errors are due to access denied, firewall block etc. Please make sure this is not the case.
If issue still persists, please let us know how you are doing the installation, complete error log etc.
Best wishes,
Hi Harish, There are no firewall blocks/denial of access in my system.coz i’ve installed AX twice before i encountered this problem. but still i’m getting errors… Please help
This is the log file === Setup logging started: 11/22/2010 5:50:08 PM === Running file: “C:\Users\ADMINI~1.BAC\AppData\Local\Temp\1\AxSetup\AxSetup.exe” RelatedFilesDir="\10.0.104.14\d$\GAVS Technical Backup 01102010\AX Important tips for all EP WF and X++\AX General Things\AX 2009 Installer" AxSetup version number: 5.0.593.0 Microsoft Windows NT 6.0.6001 Service Pack 1 (64 bit) WIN-QPVK6N0HC46 BACKBONE\administrator Interactive: True RelatedFilesDir=\10.0.104.14\d$\GAVS Technical Backup 01102010\AX Important tips for all EP WF and X++\AX General Things\AX 2009 Installer Property RelatedFilesDir set to: ‘\10.0.104.14\d$\GAVS Technical Backup 01102010\AX Important tips for all EP WF and X++\AX General Things\AX 2009 Installer’ Property SetupLanguage set to: ‘EN’ === Loading parameters from the command line or a parameter file === Initializing log file: C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-11-22 17-50-08\DynamicsSetupLog.txt === Starting evaluation of existing installation state === MSI file: Components64.msi Installed: True MSI file: ClientHelp.msi Installed: False Previously Installed Component: Debugger Property RunMode set to: ‘AddRemoveFeatures’ === Checking parameters === Property InstallPath set to: ‘C:\Program Files\Microsoft Dynamics AX\50’ Property InstallPath32Bit set to: ‘C:\Program Files (x86)\Microsoft Dynamics AX\50’ === Starting UI phase === Property RemoveComponents set to: ‘0’ Property BypassWarnings set to: ‘0’ Property InstallDatabase set to: ‘1’ Property InstallApplication set to: ‘1’ Property InstallAos set to: ‘1’ Property ClientAosServer set to: ‘WIN-QPVK6N0HC46’ Property InstallClientUI set to: ‘1’ Property DbServerType set to: ‘0’ Performing prerequisite validation: DhtmlEd Performing prerequisite validation: VC++ SP1 Performing prerequisite validation: VC++ SP1 Performing prerequisite validation: VC++ 64 bit SP1 Performing prerequisite validation: SNAC Property DbSqlServer set to: ‘WIN-QPVK6N0HC46’ Login failed for user ‘BACKBONE\Administrator’. Property DbSqlServer set to: ‘WIN-QPVK6N0HC46\sqlexpress’ Connected to SQL Server: ‘WIN-QPVK6N0HC46\sqlexpress’ Property DbSqlDatabaseName set to: ‘AXTest’ Property ApplicationInstanceName set to: ‘AXTest’ Property ApplicationRegion set to: ‘-’ Property AosPort set to: ‘2712’ Property AosInstanceName set to: ‘AXTest’ Property AosPort set to: ‘2712’ Property AosReportErrors set to: ‘0’ The localized name for the NT Authority\Network Service account has been identified as ‘NT AUTHORITY\NETWORK SERVICE’. Property AosAccount set to: ‘’ Property ClientLanguage set to: ‘EN-IN’ Property ClientHelpLanguages set to: ‘EN-IN;EN-US’ Property AosStart set to: ‘1’ === Starting execution phase === === Setting up Database AXTest === isolation level = read committed ALTER DATABASE [AXTest] SET READ_COMMITTED_SNAPSHOT ON Completed setup of Database AXTest. === Setting up Application files === Completed setup of Application files. === Setting up Application Object Server (AOS) === Adding account ‘BACKBONE\WIN-QPVK6N0HC46$’ as a login in Microsoft SQL Server. isolation level = read committed snapshot isolation level = read committed snapshot Property AosApplicationPath set to: ‘C:\Program Files\Microsoft Dynamics AX\50’ Setting up rights for the AOS service account ‘NT AUTHORITY\NETWORK SERVICE’ to access the application files at: C:\Program Files\Microsoft Dynamics AX\50\Application The localized name for the BUILTIN\USERS account has been identified as ‘BUILTIN\Users’. Launching MSI: /i “\10.0.104.14\d$\GAVS Technical Backup 01102010\AX Important tips for all EP WF and X++\AX General Things\AX 2009 Installer\Msi\ObjectServer64\ObjectServer64.msi” /qb-! /l*v “C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-11-22 17-50-08\ObjectServer64 Log.txt” DIRECTEXECUTE=1 SETUPLANGUAGE=EN TRANSFORMS=:Instance01 MSINEWINSTANCE=1 INSTALLDIR=“C:\Program Files\Microsoft Dynamics AX\50\Server” AOSSTART=“1” AOSACCOUNTPASSWORD="" BYPASSWARNINGS=“0” An error occurred during setup of Application Object Server (AOS). For more information see: C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-11-22 17-50-08\ObjectServer64 Log.txt Additional information may be available in the InstallLog files under: C:\Program Files\Microsoft Dynamics AX\50\Setup === Setup was canceled or failed. For details see the previous messages in the log. === Setup logging ended: 11/22/2010 6:04:18 PM ErrorLevel/ExitCode: ‘1’ ===
=== Setup logging started: 11/22/2010 6:15:47 PM === Running file: “C:\Users\ADMINI~1.BAC\AppData\Local\Temp\1\AxSetup\AxSetup.exe” RelatedFilesDir="\10.0.104.14\d$\GAVS Technical Backup 01102010\AX Important tips for all EP WF and X++\AX General Things\AX 2009 Installer" AxSetup version number: 5.0.593.0 Microsoft Windows NT 6.0.6001 Service Pack 1 (64 bit) WIN-QPVK6N0HC46 BACKBONE\administrator Interactive: True RelatedFilesDir=\10.0.104.14\d$\GAVS Technical Backup 01102010\AX Important tips for all EP WF and X++\AX General Things\AX 2009 Installer Property RelatedFilesDir set to: ‘\10.0.104.14\d$\GAVS Technical Backup 01102010\AX Important tips for all EP WF and X++\AX General Things\AX 2009 Installer’ Property SetupLanguage set to: ‘EN’ === Loading parameters from the command line or a parameter file === Initializing log file: C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-11-22 18-15-47\DynamicsSetupLog.txt === Starting evaluation of existing installation state === MSI file: Components64.msi Installed: True MSI file: ClientHelp.msi Installed: False Previously Installed Component: Debugger Property RunMode set to: ‘AddRemoveFeatures’ === Checking parameters === Property InstallPath set to: ‘C:\Program Files\Microsoft Dynamics AX\50’ Property InstallPath32Bit set to: ‘C:\Program Files (x86)\Microsoft Dynamics AX\50’ === Starting UI phase === Property RemoveComponents set to: ‘0’ Property BypassWarnings set to: ‘0’ Property InstallClientUI set to: ‘1’ Performing prerequisite validation: DhtmlEd Performing prerequisite validation: VC++ SP1 Performing prerequisite validation: VC++ SP1 Performing prerequisite validation: VC++ 64 bit SP1 Property ClientLanguage set to: ‘EN-US’ Property ClientHelpLanguages set to: ‘EN-US’ Property ClientAosServer set to: ‘WIN-NO3ZC0ICGCF’ Property AosInstanceName set to: ‘’ Property AosPort set to: ‘’ === Starting execution phase === === Setting up Components === Exception: Microsoft.Dynamics.Setup.AxSetupException Message: The Application Object Server port number must be four digits long. FullText: Microsoft.Dynamics.Setup.AxSetupException: The Application Object Server port number must be four digits long. at Microsoft.Dynamics.Setup.Property.set_AosPort(String value) at Microsoft.Dynamics.Setup.MsiBase.WriteComponentsRegistrySettings() at Microsoft.Dynamics.Setup.MsiComponents.BuildCommandLine(String& logFile, String& logArguments) at Microsoft.Dynamics.Setup.MsiBase.Execute(String& logFile, Form caller, EventHandler msiProcess_Exited, String commandLine) at Microsoft.Dynamics.Setup.MainForm.ComponentsMsiInstall() at Microsoft.Dynamics.Setup.MainForm.s250Timer_Tick() ==== Setup encountered an unhandled exception and could not be completed. For details see the previous messages in the log. ===
The 2nd pasted log is the error which i got when i tried now
Hi,
It is interesting to see this message - The Application Object Server port number must be four digits long.
What is the port that AOS is using? If you are using 5 digits, please try to change it to 4 digits.
Best wishes,
Hi Harish, I’m using 4 digit port only…but still not able to install the client in the machine. i’m posting the error file in the next post. Please help -Rajee
=== Setup logging started: 11/23/2010 9:33:48 AM === Running file: “C:\Users\ADMINI~1.BAC\AppData\Local\Temp\1\AxSetup\AxSetup.exe” RelatedFilesDir=“D:\AX 2009 Installer” AxSetup version number: 5.0.593.0 Microsoft Windows NT 6.0.6001 Service Pack 1 (64 bit) WIN-QPVK6N0HC46 BACKBONE\administrator Interactive: True RelatedFilesDir=D:\AX 2009 Installer Property RelatedFilesDir set to: ‘D:\AX 2009 Installer’ Property SetupLanguage set to: ‘EN’ === Loading parameters from the command line or a parameter file === Initializing log file: C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-11-23 09-33-48\DynamicsSetupLog.txt === Starting evaluation of existing installation state === MSI file: Components64.msi Installed: False MSI file: ClientHelp.msi Installed: False === Checking parameters === Property InstallPath set to: ‘C:\Program Files\Microsoft Dynamics AX\50’ Property InstallPath32Bit set to: ‘C:\Program Files (x86)\Microsoft Dynamics AX\50’ === Starting UI phase === Property AcceptLicenseTerms set to: ‘1’ Property BypassWarnings set to: ‘0’ Property RunMode set to: ‘Custom’ Property BypassWarnings set to: ‘0’ Property InstallClientUI set to: ‘1’ Property InstallDebugger set to: ‘1’ Performing prerequisite validation: DhtmlEd Performing prerequisite validation: VC++ SP1 Performing prerequisite validation: VC++ SP1 Performing prerequisite validation: VC++ 64 bit SP1 Property InstallPath set to: ‘C:\Program Files\Microsoft Dynamics AX\50’ Property InstallPath32Bit set to: ‘C:\Program Files (x86)\Microsoft Dynamics AX\50’ Property ClientLanguage set to: ‘EN-US’ Property ClientHelpLanguages set to: ‘EN-US’ Property ClientAosServer set to: ‘WIN-NO3ZC0ICGCF’ Property AosInstanceName set to: ‘gavstest’ Property AosPort set to: ‘2712’ === Starting execution phase === === Setting up Components === Launching MSI: /i “D:\AX 2009 Installer\Msi\Components64\Components64.msi” /qb-! /l*v “C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-11-23 09-33-48\Components64 Log.txt” DIRECTEXECUTE=1 SETUPLANGUAGE=EN INSTALLDIR=“C:\Program Files\Microsoft Dynamics AX\50” INSTALLDIR32=“C:\Program Files (x86)\Microsoft Dynamics AX\50” ADDLOCAL=“ClientUI,Debugger,ClientConfig” An error occurred during setup of Components. For more information see: C:\ProgramData\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-11-23 09-33-48\Components64 Log.txt Additional information may be available in the InstallLog files under: C:\Program Files\Microsoft Dynamics AX\50\Setup === Setup was canceled or failed. For details see the previous messages in the log. === Setup logging ended: 11/23/2010 9:35:15 AM ErrorLevel/ExitCode: ‘1’ ===
I had the same problem and resolved it by installing .NET 4 on the computer then installing the AX Client. Hope this solves your problem.
Jerry