Electronic reporting (Customer Invoice)

Finance and Operations/AX
1

Hello everyone,

We’re experiencing an issue where customer invoices are not printing for some users in our Dynamics 365 Finance and Operations environment. The issue seems to be user-specific as other users can print the same invoices without any problems.

Here’s what we’ve checked so far:

  • User permissions and roles
  • Printer configuration and network connectivity
  • User-specific print settings
  • Document template availability
  • Print job queue status
  • Cache clearing for the affected users
  • Review of any recent customizations or extensions related to invoice printing
  • Report setup and assignment
  • Error logs, but nothing conclusive

Despite these checks, the problem persists. Has anyone encountered a similar issue or can suggest any other areas to investigate?

Any insights or suggestions would be greatly appreciated!

Thanks in advance!

2

What kind of problem are they seeing? An error message? Does it happen in your UAT environment, too?

3

Hi Jac,
No error messages, it just shows processing… window and gets back to Invoice journal form.
I’m able to print the invoice.

Thanks.

4

Out of curiosity, you say the invoices are not printing.

  1. Does D365 indicate they have printed?
  2. Is the user on the same computer able to print anything else from within D365?
  3. Can they print from other applications?
  4. Do they have the printer duplicated (with slightly different names) in the list of active printers (where one works and the other doesn’t)? This bit me once when the duplicate was selected as the default within an application, but didn’t work while the main one did. Took me forever to realize that the duplicate was selected as the names were almost the same.