customer statement vs customer card

hello everyone

i cant see some entries in customer card yet i can see them in the customer statement. what cld be the reason? and what do ido to see them.

Check your filters. You’re probably only seeing open ledger entries on the customer card.

thanx matt you solved my first problem. i was looking for that entry so that i can reverse a payment wrongly done. but since it was applied to, its bringing an error what do i do to reverse it?

First un apply the entry,then reverse it.

thans lucasoonudi it worked

Only Open Entries are seen in the Customer Card when you Drill Down Balance (LCY) field…

If you want to see all entries then in the customer card under customer menu button(Right Bottom) click on ledger entries.