customer settlement


I have received payment from the customer and create voucher with prepayment tick. and posted. After that I made invoice the customer at that time I am not tick advance. Now i settled the customer account there shows (Hand Symbol) and shows message another user create advance. How to remove the hand signal and settled the customers account. Kindly any one help to solve this problem.



Focus on the transaction that you are seeing the “Hand” symbol, click Inquiriy>Specifications.

In the opened form, you will see the different places from where it might have been marked.

Ex:Let’s say its marked in payment journals. you will see from which journal number its marked. Go there and remove the marking.