Hi every one,Can any one tell me the role of customer relationship management.

Please elaborate your question

From Technet

In the section, you enter and track all business contacts, accounts, opportunities, and relationships. Some of the tasks you can perform include the following:

  • Track activities.

  • Create and manage campaigns.

  • Manage sales quotations

You can get the more detailed material from partner/customer source.

Leads as well, telemarketing, sales region reporting, contact management, prospect management.

Arguably any interaction with the customer (and potential customer) base.