CRM questions

Hi all!

For those familiar with CRM, how can we set up a process to follow customer complaints using Navision CRM module? I’m thinking of using interactions or profile questionnaire. another ideas?

In fact I want to be able to track and get statistics on following customer points: Positive or Negative Feedback, Product Performance Inquiries/Complaints

Administrative Issues/Complaints.



I would recommend using questionnaires.
Questionnaires have all the features that you have requested, the only thing you might need is to build better reports.

Thanks Nuno. Yes better reports must be created.