CRM questions

Business Central/NAV User Forum
1

Hi all!

For those familiar with CRM, how can we set up a process to follow customer complaints using Navision CRM module? I’m thinking of using interactions or profile questionnaire. another ideas?

In fact I want to be able to track and get statistics on following customer points: Positive or Negative Feedback, Product Performance Inquiries/Complaints

Administrative Issues/Complaints.

Thanks.

Thanks.

2

I would recommend using questionnaires.
Questionnaires have all the features that you have requested, the only thing you might need is to build better reports.

3

Thanks Nuno. Yes better reports must be created.