Create Reminders Routine - Shows Same Invoice Twice

Business Central/NAV User Forum
1

When I am running the create reminders routine on NAV 2009 SP1 with the ‘Only Entries with Overdue Amounts’ unticked it correctly brings through my invoices outstanding but not due, which is what I want, but it is showing the same invoice twice. All Invoices which are actually due only show once.

The Invoice is due on the 30/09/2011 and I am running the Reminder Letters Routine with a Document Date of 01/08/2011 and the Use Header Level Selected.

Has anyone come across this issue before and how can I prevent this Invoices appearing twice?

2

have you done any changes in Create reminder routine process?

If not, try it in Fresh Cronus.

If you can replicate the problem, report to Microsoft.

3

Hi!

Apologies if you have already checked this but I just want to check that the document number hasn’t been used twice? There is just the one Customer Ledger Entry with this Document Number?

4

Hi,

Yes I have checked this. It occurs on every Customer Reminder with Items O/S but not yet due. I have recreated this in Cronus and logged with Microsoft.

Thanks.