One of our orders had a total of 30 items ordered.

We shipped out 7 at the beginning of June and another 7 at the end of June. When the A/R person inquired with the Sales rep the status is on the remaining pieces, he said there isn’t anymore, that 30 got dropped to 14 total.

She has already posted Invoices and Shipments for the 14. Now she is still stuck with the order opened. What does she need to do to close it? She tried changing the original 30 ordered to 14, but that didn’t change anything.

Thanks!