Cash with Invoice - applying a credit later

Can anyone help with this issue. I have a client that has a number of customers who take cash with order/invoice. On occasions the goods are returned for credit. You cannot apply a credit to a closed invoice ( closed by the payment). The interim solution is NOT to apply the cash to the invoice, leaving the account open. Then periodically clearing the accounts by later application. However, there are a high volume of this type of transaction and this is not a satisfactory solution in the longer term. Any ideas? Nicola Hall Symtec Computers Ltd Edited by - Nikki Hall on 8/31/00 10:22:29 PM

Hi Nikki, one solution we have used for a client that could be used in a totally different way for this issue, is that if you add another applies to id type field and fill that in on posting the invoice/payment, then the order are still linked by this new field. The application of the payment can then be done automatically at a later stage if the order is still open by a batch job which checks the new field. Just an idea… Craig Bradney Project Manager - Technical Navision Solutions & Services Deloitte Growth Solutions Deloitte Touche Tohmatsu P:+61-2-9322-7796 F:+61-2-9322-7502