Business Analytics 2009 SP1 on SQL 2008

We have installed the Business analytics 2009 SP1 successfully. We have also ran the business analytics successfully with a demo licence.

However whenever we update the demo/dev license with a client license the below message is prompted:

ERROR:

Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: configurator.exe
Problem Signature 02: 4.0.0.14
Problem Signature 03: 48885100
Problem Signature 04: Configurator
Problem Signature 05: 4.0.0.14
Problem Signature 06: 48885100
Problem Signature 07: 66
Problem Signature 08: a9
Problem Signature 09: System.NullReferenceException
OS Version: 6.1.7600.2.0.0.274.10
Locale ID: 1128

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What could be the problem?

Hoping to hear a reply soonest

Thank you

First thought after this - Has your client BOUGHT Business analytics? It is an additional and rather expensive “granule” even for BRL-AM license, precisely, two of them:

  • 7020 Business Analytics Base Functionality
  • 7021 Business Analytics Advanced

Check this first, however, the error you quoted is weird, maybe there is a different reason.