Beginner's Question

We are an IT company selling and supporting software and hardware to our clients. I need to know the following:

  1. Does NAV comes with any CRM?

  2. Is there a possibility to track and maintain maintenance contracts?

1/ yes

2/ yes

Many thanks for the reply, I would like to know if NAV has a module / feature like this “Microsoft Dynamics GP for Field Service Management” http://www.erpsoftwareblog.com/2012/02/microsoft-dynamics-gp-for-field-service-management/

Yes there is service management avaliable.