Hello everyone, I have a issue when we open ax client (Ax 2012 R3) its throw error APPCRASH. Please remeber its throw error before auc files creation. AUC file are not created so i’m not able to delete it.
Please give us more information - when it started happening, what has changed, whether it happens to all users and so on.
Then check event logs. They usually don’t reveal much, but you can at least find out what exception it was and in which file.
A more powerful approach is generating a memory dump on crash and analyzing it with WinDbg, which will also gives you the stack trace and other details. But it’s not exactly user friendly.
Hello Martin… we check event viewer logs and found two error.
Faulting application name: Ax32.exe, version: 6.3.6000.214, time stamp: 0x598a6735
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23915, time stamp: 0x59b94abb
Exception code: 0x00000721
Fault offset: 0x0000c54f
Faulting process id: 0x550
Faulting application start time: 0x01d3aa2db8e84b43
Faulting application path: C:\Program Files (x86)\Microsoft Dynamics AX\60\Client\Bin\Ax32.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f7fa799e-1620-11e8-b15f-00155d063405
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException