ax 2012 r3 retail installation error

we are trying to install the Async Client Component(Commerce data exchange Async client). i faced this issue for one other component –Retail Real time services. We restarted the server and were able to install that component. For Async Client Component, we tried to installing with a different setup for AX R3, restarted the server , tried to install using Command prompt as well, but does not work. any help