Hello all! I am new to this site, and I am hoping some of you more experienced guys can help me out…
I made a beginner’s mistake and did not apply a credit memo to a document before printing the check.
I received a credit memo from a vendor, and I entered it into Nav as a credit memo so that it would be there next time I went to pay them an invoice. Then I eventually did get an invoice to pay, and when I did the posting & printing of the purchase order, the credit memo showed up as well, and the check was written for the difference. Yay! Not…
Now I am stuck in the Payment Journal because I failed to APPLY the credit memo to the invoice before hand. Using the help window, I walked myself though doing it via the vendor card, so now in the Vendor Ledger Entries, it shows that only the invoice is open and the credit memo is not open.
But I am still stuck in the Payment Journal as it doesn’t refresh to show that the entry was applied, and when I try to post all the checks I printed I get the error message that “Document No. 33395 is out of balance by 3,048. Please check that the Posting Date, Document No and Amount are correct for each line.” (Same error message I was getting before).
Thanks for any hints you can give me! I am using Nav 4.0 SP1.