Applying Customer Entries

Hello. We had a user unapply a customer payment and now I can not figure out how to reapply it. I drill down from the Customer Card Balance field to the Customer Ledger Entries form. I then select my line and hit the Functions button and Apply Entries. I immediately get the error message "There is no Gen. Journal Line within the filter. Filters: Document No.:’’ "

Any ideas? Thanks a lot.


What version of NAV are you on?

I guess that information would be helpful. We are on 4.0.

Thanks - Kevin