About Cheque.

Hi everyone, we received a cheque from a customer and we take that cheque pay in to the bank.Before that cheque is pass the bank call to us about that cheque.He tell us that cheque is returned because the customer have money in the bank not enough.I don’t know,how do we should in this case in Navision 3.60. (Now we use version 3.60Thai localized) Thank for any help. Best regards.