Hi, is there anyone experienced with Service Management area ?
I’m starting to work with it (in NAV 4.0) by a client who wants to put all the services done since the beginning of the year. Obviously these service ledger entries have already been invoiced, and the used spare parts have already been unloaded from the warehouse.
Question # 1 : how can I track the usage of a stock item (spare part) on a service order without posting the item ledger entry ? If I avoid to post the service invoice line, it doesn’t create the service/warranty ledger entry; if I post it, it generates the item ledger entry too !(the warehouse was previously unloaded in the sales area with a normal shipment)…
Question # 2 : these “old” service lines will be inserted leaving the flag “Chargeable” blank (since they have already been invoiced); however I noticed that NAV generates in any case an invoice with these lines with the amount set to zero; so I must set a No. Series for these “void” invoices used only to close the service orders, but the administrative personnel are not very happy to see all those customer and G/L entries…
The same problem happens for “internal” service activities (my client purchases used machinery, they do some maintenance works upon them, like changing old parts, etc., then they sell them as renewed machinery), since those services are not to be invoiced to the customer (which is the company themselves).
Is there an alternative solution ?